In the YachtFinder24 FAQ, you will find answers to the most frequently asked questions about buying and selling boats, yachts and marine equipment. You will learn how to publish listings, manage your account, which fees apply and how to conduct transactions safely.
About YachtFinder24
What is YachtFinder24?
YachtFinder24 is an international advertising platform for buying and selling boats, yachts and equipment. Buyers contact sellers directly and agree on the terms of the transaction.
What can be listed on YachtFinder24?
Motorboats, sailing yachts, catamarans, pontoons and RIBs, small boats, jet skis, engines, boat trailers, moorings and equipment.
Who can post ads?
Individuals and businesses, including dealers, brokers and equipment resellers. The person posting the ad should be the owner of the item being offered or be authorized to sell it.
Can I buy and sell abroad?
Yes. YachtFinder24 allows you to present offers and contact sellers from different countries. Before the transaction, determine the location of the item, the conditions of receipt, transport and any formalities related to the purchase abroad.
Fees and advertising promotion
Does the buyer pay YachtFinder24 commission?
No. YachtFinder24 does not charge the buyer a commission on the purchase. You agree the price and payment terms directly with the seller.
Does the seller pay a sales commission?
No. YachtFinder24 does not charge a commission from the seller, regardless of the transaction value. After the sale, we do not charge an additional fee for closing the sale.
What are fees charged for?
The fees apply only to the posting and promotion of the ad. We do not charge a percentage of the value of the boat, yacht or other item sold.
Is there a fee for viewing ads?
No. Browsing ads on YachtFinder24 is free.
How much does it cost to post and promote an ad?
You can check the price of the publication and selected promotion options before making the payment. Before purchasing, familiarize yourself with the scope of the service and its validity period.
What are the benefits of promoting an ad?
Promotion serves to additionally highlight the offer on the website in accordance with the selected option. Does not guarantee sales or a specific number of inquiries.
Account and login
How to create an account?
Select the registration option, complete the form and follow the displayed instructions. Please enter an email address you have access to. Creating an account is free.
What is a user account used for?
The account is used to manage your own ads and user data. It allows you to maintain access to the offers you post on the website.
I forgot my password. How do I regain access to my account?
On the login page, select password recovery and enter the email address you used to register. Then follow the instructions received in the message. Do not share your password or the link to change it with anyone.
I'm not receiving messages from the site. What to check?
Please check your spam folder and check if your email address is correct. Also make sure that the inbox is not overflowing and blocking messages from YachtFinder24. If the problem persists, please report it via the form in the "Contact" tab.
How do I delete my account?
You can delete the account yourself in your customer panel. Log in and use the option to delete your account. If you encounter difficulties, please contact YachtFinder24 support via the form in the "Contact" tab.
Adding and managing ads
How to post an ad?
Log in, select adding an ad and the appropriate category. Complete the details, price, location and photos, and then go through the next steps of the form. Before confirming, check the content of the offer and the cost of the selected service.
What should the ad description include?
Please provide make, model, year of manufacture, condition, location and included equipment. For boats, also include dimensions, engine data and engine hours, if known. Clearly describe faults, damage and significant repairs.
What photos should I add to my ad?
Please use recent photos of the actual item being offered. Show general view, highlights, equipment and damage. When it comes to boats, it's worth considering the deck, interior and engine. Only post material you have the rights to.
How do I change or correct my ad?
Open your ad in the customer panel and use the available editing options. After saving, check whether the offer contains current data. If you are unable to make the necessary change, please contact support via the form in the "Contact" tab and provide a link to the advertisement.
What to do after selling your boat or other item?
Delete the advertisement from your customer panel so as not to receive further inquiries and not to present an outdated offer. YachtFinder24 does not charge any commission on sales.
How do I delete an ad?
Log in to the customer panel, select the appropriate ad and use the option to delete it. You can delete the ad yourself, without contacting the staff.
Why can't I see my ad in the search results?
Check the publication status, validity of the paid period and selected search filters. Make sure you are looking in the right category, location and price range. If the ad should be active but you still can't find it, please report the problem via the form in the "Contact" tab.
Posting Time, Renewals and Refunds
Will I receive a refund for unused listing time if I sell an item early?
Previous sale or independent removal of the advertisement does not constitute grounds for a refund of the fee for the remaining publication period. The fee applies to the selected advertising period, not the time needed to find a buyer.
For example: if you purchase an ad for three months and sell your boat after the first month, you will not receive a refund for the remaining two months.
This principle does not limit the consumer's rights under applicable law, including the statutory right to withdraw from the contract, where it applies.
Does the ad renew automatically?
No. Ads on YachtFinder24 do not automatically renew and we do not automatically charge fees for the next period. You decide whether you want to republish the offer.
What happens to the ad after the paid period ends?
The ad automatically ceases to be visible to website visitors. It remains available only in your customer panel. You don't have to turn it off yourself or opt out of further publication.
How do I re-run an ad that has expired?
Log in to your customer panel, select your completed ad and use the republish option. Select the next period and make the payment. You don't have to create an ad from scratch.
Buying and contacting the seller
How do I find the offer I am interested in?
Select a category and narrow the results with available filters, e.g. price, location or technical parameters. If there are too few results, remove some filters or expand the search area.
How to contact the seller?
Open the ad and use the contact options available there. Please contact the seller directly with questions about condition, equipment, price and inspection.
The seller is not responding. What to do?
Please check your contact details and spam folder for accuracy. Give the seller time to respond, then repeat your inquiry or use another contact option provided in the ad. YachtFinder24 does not guarantee the seller's response time.
How to check if the offer is still valid?
Confirm availability directly with the seller. Please do this before traveling to the inspection, ordering transportation or making a payment.
Does the price in the advertisement include all purchase costs?
Do not assume this includes taxes, shipping, registration or all equipment shown in photos. Ask the seller to clearly confirm what the price includes and what additional costs you will be responsible for.
Can I inspect the boat or equipment before purchasing?
Arrange the inspection directly with the seller. When purchasing a boat or yacht, it is worth ordering an independent technical inspection and determining the possibility of conducting a water test.
How to arrange payment, collection and transport?
You agree the terms directly with the seller. Before paying, confirm in writing the amount, method of payment, pickup date and place, and who organizes and pays for the transportation.
How to document the terms of purchase?
Write down the arrangements with the seller regarding the item of sale, price, equipment, known defects, payment and transfer. Check whether the details of the parties and the markings of the unit or equipment match the documents presented.
What to check before buying a mooring?
Determine what right to the space is being offered and whether it can be transferred to the buyer. Confirm with the marina administration the dimensions of the stand, permissible unit parameters, fees and terms of use.
Transaction security
Does publishing an ad mean that YachtFinder24 has checked the item for sale?
No. The mere publication of an offer does not confirm the technical condition, ownership or compliance of all information with reality. Before purchasing, verify the seller, documents and the item being offered.
What should you pay attention to before making a down payment?
Don't deposit money based solely on the ad. Check the seller's identity, right to sell and payee details. Set the terms of the advance payment in writing. Be wary of pressure for a quick deposit or payment to someone unrelated to the transaction.
How do I report a suspicious or incorrect ad?
Use the report option in the advertisement, select the reason and briefly describe the problem. You can also send your application via the form in the "Contact" tab, providing a link to the offer. Do not send passwords or full payment card details.
What should I do if the item I purchased has undisclosed defects?
Document the problem, save the ad and correspondence, and contact the seller. If you suspect fraud or a deliberately false description, also report the offer to YachtFinder24. Reporting to the platform does not replace pursuing claims against the seller.
Technical problems and support
I can't add photos. What to do?
Check the format, size and number of files required on the form. Try adding one photo to determine if the problem is with a specific file. If the error persists, send the staff its content or a screenshot via the form in the "Contact" tab.
The page or form is not working properly. What to do?
Please copy unsent content before refreshing to avoid losing it. Please try again with the current browser version. If the problem persists, please provide support with the website address, device type, browser name, and a description of the action causing the error.
How to contact YachtFinder24 support?
Go to the "Contact" tab and use the contact form. Describe the case and attach a link to the advertisement it concerns. Please contact the seller directly with questions about a specific boat, equipment, price or availability.